Privacy Policy

Our Commitment to Your Privacy

db44 is Bangladesh's trusted online casino and sports betting platform. We understand that our players share sensitive personal and financial information with us in order to access our services, and we take the responsibility of handling that information with the utmost seriousness. This Privacy Policy ("Policy") describes the information practices of db44 in relation to personal data collected through https://db44.ws and any associated mobile interfaces, including details of how we collect, store, use, disclose, and protect your personal information.

By registering an account, accessing the db44 platform, or otherwise providing us with your personal data, you confirm that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. This Policy forms part of the db44 Terms and Conditions. If you do not agree to this Policy, please do not use the db44 platform.

What Personal Information We Collect

db44 collects personal data from you in the following ways: directly from you when you register an account, make deposits or withdrawals, contact support, or otherwise interact with the platform; automatically via technical means when you browse or use the platform; and from third-party payment processors and identity verification providers where necessary to complete a transaction or verify your identity. The categories of personal data we collect include:

• Identity data: full name, date of birth, national identity document number, and a copy of government-issued identification documents submitted during KYC verification
• Contact data: email address, mobile phone number, and residential address (city, district, and postal code) used to communicate with you and verify your location
• Financial data: payment method details including bKash, Nagad, Rocket, and Upay wallet identifiers, bank account numbers used for transfers, deposit and withdrawal transaction histories, and account balance records
• Technical data: IP address, device type and operating system, browser type and version, session duration, pages visited, features used, geolocation data derived from IP address, and device identifiers
• Behavioural data: game history, betting patterns, session frequency, bonus usage records, and responsible gaming self-assessment responses — used to deliver a personalised platform experience and to fulfil responsible gaming obligations

You are not required to provide all of the above categories at every stage. However, failure to provide mandatory data — for example, identity documents required for KYC verification — may result in db44 being unable to process withdrawals or to maintain your account in an active state. db44 will always make clear at the point of collection which data is mandatory and which is optional.

How db44 Uses Your Personal Data

db44 processes your personal data only for the specific, legitimate purposes listed below. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.

Our Legal Basis for Processing Your Data

db44 processes personal data only where a lawful basis exists for doing so. Our processing activities rely on the following legal bases:

• Contractual necessity: processing is required to perform our contract with you — specifically, to create your account, process deposits and withdrawals, and deliver the gaming services you have requested
• Legal obligation: processing is required to comply with applicable laws and regulations, including anti-money laundering rules, KYC obligations, and responsible gaming requirements
• Legitimate interests: processing is necessary for db44's legitimate business interests in fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and interests
• Consent: for non-essential processing activities such as sending you promotional communications, we rely on your freely given, specific, and informed consent, which you may withdraw at any time

When and With Whom We Share Your Data

db44 does not sell or commercially exploit your personal data. We share your data only where strictly necessary for delivering our services or complying with our legal obligations. The categories of recipients with whom we may share your data are set out below:

• Payment processors and financial institutions: bKash, Nagad, Rocket, Upay, and banks require transactional data to process deposits and withdrawals on your behalf; all such partners are contractually bound to process your data only for payment purposes
• Identity verification providers: third-party KYC service providers assist db44 in verifying player identity and age in compliance with responsible gaming and anti-fraud obligations; these providers process identity document data only for verification purposes
• Game providers: licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data required to deliver game content; game providers do not receive your identity documents or payment method data
• Regulatory and law enforcement authorities: db44 may be required to disclose personal data to relevant regulatory bodies or law enforcement agencies in response to a lawful order, court direction, or statutory reporting obligation; db44 will notify you of any such disclosure to the extent permitted by law

Cookies and Tracking Technologies

db44 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser. They allow us to remember your session, maintain your login state, and understand how you interact with the db44 platform. We do not use cookies to track your activity on third-party websites unrelated to db44.

We use three categories of cookies on the db44 platform:

• Strictly necessary cookies: essential for the platform to function correctly — these cannot be disabled and do not require your consent; they maintain your login session, enable secure payment flows, and prevent cross-site request forgery
• Analytical cookies: used to collect anonymised usage data about how players interact with the platform, which pages are most visited, and where technical errors occur; this data is used solely to improve platform performance and is never linked to your personal identity
• Preference cookies: used to remember your platform settings such as language preference and display options; these are optional and may be disabled through your browser settings without affecting the core functionality of the platform

How Long We Keep Your Data

db44 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by law. Account data and transaction records are retained for a minimum of 5 years from the date of the last transaction on an account, in accordance with anti-money laundering record-keeping obligations. Where an account is closed at your request, db44 will delete or anonymise personal data that is no longer required for legal or regulatory purposes within 90 days of closure.

Identity documents submitted during KYC verification are retained for the same minimum 5-year period. Analytical and behavioural data that has been fully anonymised — meaning it can no longer be linked to any identifiable individual — may be retained indefinitely for platform improvement purposes. Cookies and session data are cleared according to the expiry periods set for each cookie type, which in no case exceeds 12 months for non-essential cookies.

How We Protect Your Personal Data

db44 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmissions between your device and the db44 platform are protected using 256-bit SSL (Secure Sockets Layer) encryption. Passwords are stored using industry-standard one-way hashing algorithms and are never stored in plain text. Access to player data within db44 is restricted on a strict need-to-know basis and is limited to authorised personnel only.

While db44 takes all reasonable steps to protect your data, no method of transmission over the internet and no method of electronic storage is 100% secure. In the unlikely event of a data security incident that affects your personal data, db44 will notify you promptly in accordance with applicable breach notification obligations and will take all necessary steps to contain the incident and mitigate any harm.

Your Rights Over Your Personal Data

db44 respects your rights in relation to your personal data. You may exercise any of the following rights at any time by submitting a written request to [email protected]. db44 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by up to an additional 60 days, in which case db44 will notify you of the extension and the reasons for it within the initial 30-day period.

• Right of access: you may request a copy of the personal data db44 holds about you, together with information about how it is being processed and on what legal basis
• Right to rectification: if any personal data db44 holds about you is inaccurate or incomplete, you may request that it be corrected or updated; for account-critical data such as your name or date of birth, documentary evidence of the correct information may be required
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis for processing exists, or where the data has been unlawfully processed; this right is subject to any mandatory retention obligations imposed by law
• Right to restriction: you may request that db44 restrict processing of your data — meaning we continue to store it but do not actively use it — while a dispute about its accuracy or the lawfulness of processing is being resolved
• Right to object: where db44 processes your data on the basis of legitimate interests, you may object to that processing; db44 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, or processing is required for the establishment or defence of legal claims

To exercise any of your rights, please contact the db44 support team at [email protected] with the subject line "Data Rights Request" and a clear description of the right you wish to exercise. db44 may request proof of identity before processing a data rights request to ensure your data is not disclosed to an unauthorised party.

Children's Privacy

db44 is strictly an adult platform. Access is permitted only to individuals aged 21 years or older. db44 does not knowingly collect, store, or process personal data belonging to persons under the age of 21. If db44 discovers that personal data has been collected from a person under the age of 21, it will delete that data immediately and close the associated account. Parents and guardians who believe that their child may have registered an account on db44 are urged to contact [email protected] immediately.

Third-Party Services and External Links

The db44 platform integrates third-party game content from licensed game studios. While db44 takes care to partner only with reputable, regulated providers, db44 is not responsible for the privacy practices of those third-party studios. Players who interact with third-party game interfaces should review the privacy policies of the relevant game providers independently. Game providers who supply content to db44 are required under their integration agreements to comply with applicable data protection requirements.

The db44 platform does not contain links to external third-party websites. All navigation within the db44 platform remains within the db44 domain. If you access any external website independently, db44 accepts no responsibility for the content or privacy practices of that external site.

Changes to This Privacy Policy

db44 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. The most current version of this Policy will always be available at https://db44.ws/privacy-policy. The "Last Updated" date at the top of this page will be revised whenever a material change is made. Where a change materially affects your rights or the way your data is used, db44 will notify registered players via email or in-platform notification at least 7 days before the change takes effect.

Your continued use of the db44 platform after the effective date of any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using the platform and may request closure of your account by contacting [email protected].

Privacy Enquiries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the db44 privacy team. All privacy enquiries are handled by dedicated support staff and will receive a substantive written response within 30 days of receipt. Please include "Privacy Enquiry" or "Data Rights Request" in the subject line of your message to ensure it is directed to the correct team without delay.

Email: [email protected]